{"id":4412,"date":"2016-08-31T15:44:17","date_gmt":"2016-08-31T15:44:17","guid":{"rendered":"https:\/\/us.moodmedia.com\/?page_id=4412"},"modified":"2025-07-08T16:39:00","modified_gmt":"2025-07-08T16:39:00","slug":"on-hold-messaging","status":"publish","type":"page","link":"https:\/\/us.moodmedia.com\/sound\/on-hold-messaging\/","title":{"rendered":"On Hold Messaging for Your Business"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.25.0&#8243; background_color=&#8221;#4c4c4c&#8221; background_image=&#8221;https:\/\/us.moodmedia.com\/wp-content\/uploads\/2022\/06\/on-hold-hero-scaled.webp&#8221; background_position=&#8221;top_center&#8221; background_blend=&#8221;multiply&#8221; custom_padding_tablet=&#8221;50px|0|50px|0&#8243; custom_padding_phone=&#8221;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;0px|||&#8221; custom_padding=&#8221;0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; header_font_size=&#8221;55px&#8221; header_line_height=&#8221;1.1em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_layout=&#8221;dark&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;40px&#8221; header_font_size_phone=&#8221;40px&#8221; header_font_size_last_edited=&#8221;on|tablet&#8221; use_border_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; admin_label=&#8221;Text&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1 class=\"ai-optimize-63\">Keep callers on the line with effective on-hold messaging<\/h1>\n<p class=\"intro2 ai-optimize-35\">Silence is the sound of a missed opportunity. Create a positive on-hold experience and make the most of every call with Messaging On Hold from Mood. Reduce hang-ups, drive sales and engage callers with our marketing on-hold solutions.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; background_layout=&#8221;dark&#8221; use_border_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul style=\"margin-top: 30px;\">\n<li>Increase awareness of products and services<\/li>\n<li>Manage call traffic, provide hours of operation<\/li>\n<li>Increase employee productivity<\/li>\n<li>Highlight promotions and supplement marketing efforts<\/li>\n<li>Invite customers to like your business on social channels and visit your website<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"intro2 bold\">\u201cOur hospital has used Mood\u2019s services for more than 20 years, and we couldn\u2019t imagine using anyone other than Mood for our messaging on hold needs.\u201d<\/p>\n<p><strong>&#8211; Mara Hoberty<\/strong><br \/>\nMarketing Coordinator, Franciscan Health \u2013 Indianapolis, Mooresville &amp; Carmel[\/et_pb_text][et_pb_button button_url=&#8221;#contact&#8221; button_text=&#8221;Get Your Messaging Right&#8221; button_alignment=&#8221;left&#8221; module_class=&#8221;mbutton&#8221; _builder_version=&#8221;4.16&#8243; button_icon=&#8221;&#x3d;||divi||400&#8243; button_icon_color=&#8221;#cd102f&#8221; background_layout=&#8221;dark&#8221; button_text_color_hover=&#8221;#cd102f&#8221; button_border_color_hover=&#8221;#ffffff&#8221; button_bg_color_hover=&#8221;#ffffff&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;on&#8221; button_text_color__hover=&#8221;#cd102f&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;on&#8221; button_border_color__hover=&#8221;#ffffff&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;on&#8221; button_bg_color__hover=&#8221;#ffffff&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][et_pb_button button_url=&#8221;https:\/\/us.moodmedia.com\/shop\/solutions\/audio\/music-for-business-pricing&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Small Business Plans&#8221; button_alignment=&#8221;left&#8221; module_class=&#8221;mbutton&#8221; _builder_version=&#8221;4.19.4&#8243; button_icon=&#8221;&#x35;||divi||400&#8243; button_icon_color=&#8221;#ffffff&#8221; background_layout=&#8221;dark&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;off&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.25.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; use_border_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"bold\">How It Works<\/h2>\n<p class=\"intro\">Whether you\u2019re looking to promote the latest offerings or create an atmosphere that reinforces your brand image, Mood will design an on hold solution that connects with your customers in extraordinary ways.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;#1 Collaboration&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf1e0;||fa||900&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;25px&#8221; _builder_version=&#8221;4.25.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; image_max_width=&#8221;none&#8221; global_colors_info=&#8221;{}&#8221;]Our entire creative team collaborates and works with you on your production through our easy-to-use online portal, Voice Design.<br \/>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;#2 Create&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf044;||fa||400&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;25px&#8221; _builder_version=&#8221;4.25.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width_tablet=&#8221;50px&#8221; use_border_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]Our Copywriters craft your script, then our professional Voice Talents and Sound Designers record and master the on-hold messages.<br \/>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;#3 Approve&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#x52;||divi||400&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;25px&#8221; _builder_version=&#8221;4.25.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; image_max_width=&#8221;none&#8221; global_colors_info=&#8221;{}&#8221;]Before final production, we\u2019ll send you an email so that you can log on to Voice Design and listen to them. From there, you can approve the messages for production or request changes.<br \/>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;#4 Produce&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe01b;||divi||400&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;25px&#8221; _builder_version=&#8221;4.25.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width_tablet=&#8221;50px&#8221; use_border_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]Once approved, your on-hold message production is delivered by our Brand Messaging Team. It\u2019s really that easy.<br \/>\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; admin_label=&#8221;Stats&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_circle_counter title=&#8221;More than 85% of callers prefer on-hold messages over silence. &#8211; Cellular Marketing Magazine&#8221; number=&#8221;85&#8243; bar_bg_color=&#8221;#799ae6&#8243; _builder_version=&#8221;4.25.0&#8243; title_line_height=&#8221;1.5em&#8221; number_font=&#8221;|700|||||||&#8221; number_font_size=&#8221;65px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_circle_counter][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_circle_counter title=&#8221;of callers make a purchase as a result of something they heard on-hold. \u2013Maximarketing&#8221; number=&#8221;16&#8243; bar_bg_color=&#8221;#799ae6&#8243; _builder_version=&#8221;4.25.0&#8243; title_line_height=&#8221;1.5em&#8221; number_font=&#8221;|700|||||||&#8221; number_font_size=&#8221;65px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_circle_counter][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_circle_counter title=&#8221;Caller retention increases by 40% when on-hold messaging is played. \u2013 US West&#8221; number=&#8221;40&#8243; bar_bg_color=&#8221;#799ae6&#8243; _builder_version=&#8221;4.25.0&#8243; title_line_height=&#8221;1.5em&#8221; number_font=&#8221;|700|||||||&#8221; number_font_size=&#8221;65px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_circle_counter][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.25.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><b>Voice Design Portal<\/b><\/h2>\n<p class=\"intro2\">With our easy-to-use online Voice Design portal, we make messaging simple. With a few quick clicks, you can:<\/p>\n<ul style=\"margin-top: 20px;\">\n<li>Create scripts and submit orders<\/li>\n<li>View order history<\/li>\n<li>Manage voice talent and music style preferences<\/li>\n<li>View account settings<\/li>\n<li>Approve messages or request changes<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/us.moodmedia.com\/wp-content\/uploads\/2022\/06\/Voice-Design.webp&#8221; alt=&#8221;On Hold Messaging Control&#8221; title_text=&#8221;Voice-Design&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.17.4&#8243; animation_direction=&#8221;bottom&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; animation=&#8221;bottom&#8221; sticky=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#eeeeee&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.25.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; 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Create a positive on-hold experience and make the most of every call with Messaging On Hold from Mood. Reduce hang-ups, drive sales and engage callers with our marketing on-hold solutions. Increase awareness of products and services Manage call traffic, provide hours of operation Increase employee productivity Highlight promotions and supplement marketing efforts Invite customers to like your business on social channels and visit your website \u201cOur hospital has used Mood\u2019s services for more than 20 years, and we couldn\u2019t imagine using anyone other than Mood for our messaging on hold needs.\u201d &#8211; Mara Hoberty Marketing Coordinator, Franciscan Health \u2013 Indianapolis, Mooresville &amp; CarmelHow It Works Whether you\u2019re looking to promote the latest offerings or create an atmosphere that reinforces your brand image, Mood will design an on hold solution that connects with your customers in extraordinary ways. Our entire creative team collaborates and works with you on your production through our easy-to-use online portal, Voice Design. Our Copywriters craft your script, then our professional Voice Talents and Sound Designers record and master the on-hold messages. 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